The theft Act 1968 says that "a person who dishonestly takes property belonging to another, with the intention of permanently depriving the other of that property is guilty of theft".
Your primary goal as a business owner should be to deter shoplifters from your business and to prevent theft from occurring in the first instance. While security cameras can help to identify suspects after a theft occurs, they are not enough to deter a potential criminal on certain occasions. There is plenty of ways you, as a business owner, can do to prevent a shop lifting event happen.
- Greet your customers: By greeting your customers as soon as they enter the store, you remove the anonymity of the customer. Shoplifters are known to avoid stores with attentive salespeople, so may be take this into consideration during staff training.
- Enforce a shoplifting policy: Post the policy you have created so that both employees and customers are aware of it. Offer ongoing training for your employees so that they understand how to prevent and handle a shoplifter if a situation does occur. Remember that it can be quite daunting approaching someone who you feel might be a criminal so it is important that your staff are fully prepared.
- Keep the main targeted items away: Keep the commonly stolen goods in plain view to discourage shoplifters. Place the items in areas such as the front of the store, near the cash register or in another highly visible area.
- Organise stock items: A disorganised store tells a shoplifter that the employees are not paying attention to their surroundings. It is important that you maintain clean racks, shelves and dressing rooms. Also keep your display shelves low and install adequate lighting to maintain clear visibility throughout the store and there are no dark areas.
- Watch for the clues: Watch for the customers that walk into your store and straight away avoid eye contact, seem nervous, wander the store, constantly look at store employees or exhibit any other suspicious behaviour. Always approach shoppers who exhibit suspicious behaviours and ask if they need help, as this is often enough to deter potential shoplifters.
- Walk the store: Encourage your employees to walk around the store and down various isles (particularly down past the walls).
- Fitting rooms: Set up a system where customers are required to see a salesperson before using the fitting rooms. Post signs in the fitting room warning against shoplifting and the consequences people will face if they do.
Please always ensure that your personal safety is your first concern. Staff should be trained in procedures for dealing with shoplifting incidents.
There are currently no comments for this post, use the form below to be the first!.
Leave a Comment
Your personal details will not be passed on to third parties.